Privacy Policy

Last updated: 30 April 2026

This Privacy Policy explains how 360Rent (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our mobile application, website, and related services (the “App” or “Services”).

This policy has been prepared in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable UK data protection laws.

By using our App or Services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

360Rent is a UK-based property management and landlord services platform. We provide tools and services that assist landlords, tenants, and property professionals with property enquiries, tenancy applications, communication, referencing processes, and property management activities.

For the purposes of UK data protection law, 360Rent acts as the Data Controller for personal data collected through the App and related Services.

Company Name: 360Rent
Email: info@360rent.co.uk

2. Information We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

Full name
Email address
Phone number
Account login details
Property preferences
Messages, enquiries, or communications submitted through the App

b) Property & Application Information

Property searches and viewing history
Saved properties
Tenancy enquiries
Rental application information
Property management communications

c) Tenant & Referencing Information (where applicable)

When submitting tenancy applications or completing referencing processes, we may collect additional information including:

Employment information
Income and affordability details
Previous address history
Landlord or employer references
Identification documents
Right to Rent documentation
Guarantor information
Credit or referencing information provided by authorised third-party referencing providers

We only collect information necessary for tenancy assessment, legal compliance, fraud prevention, and property management purposes.

d) Technical & Usage Data

IP address
Device type and operating system
Browser type
App usage information
Log files
Cookies and similar technologies

e) Financial Data (where applicable)

Payment confirmations
Transaction references

We do not store full payment card details. Payments are processed securely through authorised third-party payment providers.

3. How We Use Your Data

We use your personal data to:

Provide and operate the App and Services
Manage user accounts
Facilitate property searches, enquiries, and tenancy applications
Enable communication between landlords, tenants, agents, and users
Process referencing and affordability assessments
Carry out legal and regulatory compliance checks, including Right to Rent obligations where applicable
Improve App performance, functionality, and user experience
Send service-related updates and important notifications
Prevent fraud, unauthorised activity, and misuse of the platform
Maintain platform security and integrity
Comply with legal and regulatory obligations

We may also use anonymised or aggregated data for analytical and operational purposes.

4. Legal Basis for Processing (UK GDPR)

We process personal data under one or more of the following lawful bases:

Contractual necessity – where processing is necessary to provide our services, manage tenancy applications, or facilitate landlord and tenant communications
Legitimate interests – to operate, improve, secure, and administer our platform and services
Legal obligations – including compliance with property, tenancy, fraud prevention, anti-money laundering, accounting, and Right to Rent obligations
Consent – where required for marketing communications or optional features

Where processing is based on consent, you may withdraw consent at any time.

5. How We Share Your Data

We may share personal data with:

Landlords, letting agents, or property managers where you initiate contact or submit an application
Tenant referencing and credit-check providers where necessary for tenancy assessment purposes
Payment processing providers
Cloud hosting and IT service providers
Analytics and performance service providers
Professional advisers, auditors, insurers, or legal representatives
Law enforcement, regulators, courts, or government authorities where required by law

We may also use carefully selected third-party service providers (“data processors”) to support our operations. These providers process personal data only on our instructions and under appropriate contractual safeguards.

We do not sell your personal data to third parties.

6. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:

UK adequacy regulations
International Data Transfer Agreements (IDTAs)
Standard Contractual Clauses (SCCs)
Appropriate technical and organisational security measures

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration.

Security measures may include:

Encrypted data transmission and storage
Secure cloud infrastructure
Restricted and role-based access controls
Multi-factor authentication where appropriate
Ongoing security monitoring and reviews
Secure document storage and deletion procedures

While we take reasonable steps to protect personal data, no system can be guaranteed to be completely secure.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, regulatory, and dispute-resolution requirements.

Typical retention periods may include:

Account information: retained while your account remains active
Tenant application and tenancy records: retained for up to 7 years after the end of the tenancy or application process
Financial transaction records: retained in accordance with UK accounting and tax obligations
Technical and analytics data: retained for operational and security purposes for limited periods

Where data is no longer required, it will be securely deleted or anonymised.

9. Analytics & Diagnostics

We use Firebase Analytics and Firebase Crashlytics, provided by Google Firebase, to help us understand how the application is used and to identify, diagnose, and fix technical issues such as crashes, performance problems, and errors.

Firebase Analytics may collect app usage information such as app interactions, device information, approximate location, app version, operating system, and session activity.

Firebase Crashlytics may collect diagnostic information such as crash logs, device information, operating system version, app version, and technical error data to help us improve app stability and performance.

This information is used to monitor app performance, improve user experience, diagnose technical issues, and support the secure and reliable operation of the application.

We do not use Firebase Analytics or Crashlytics to collect payment card details or user passwords.

10. Your Legal Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Restrict or object to processing
Request transfer of your personal data to another provider
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:

Email: support@360rent.co.uk

We may need to verify your identity before processing certain requests.

11. Automated Decision-Making

We may use automated processes to assist with tenancy application reviews, fraud prevention, referencing checks, or affordability assessments.

These processes are designed to support decision-making and may involve profiling based on the information provided during the application process.

You have the right to request human review of any significant automated decision affecting you.

12. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain secure user sessions
Improve App functionality and performance
Analyse usage and user behaviour
Remember preferences and settings

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage cookie preferences through your browser or device settings.

13. Children’s Privacy

Our App and Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

14. Third-Party Links

Our App may contain links to third-party websites, property platforms, or external services. We are not responsible for the privacy practices or content of third-party websites or services.

We encourage users to review the privacy policies of any external platforms they access.

14. (a) Third-Party Authentication & Services

We use trusted third-party providers to support the operation of the app, including:

Supabase for secure authentication, account verification, and data storage
Google Sign-In authentication services where users choose to sign in with their Google account
Stripe for secure payment processing conducted outside of the mobile application

If you choose to sign in using Google, we may receive basic account information associated with your Google account, such as your name and email address.

15. Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

16. Account Data & Deletion Requests

Users may remove the application and clear locally stored app data from their device at any time through their device settings.

Certain account and transactional information may continue to be securely retained on our systems, including services provided through Supabase, where required for legitimate business purposes and to comply with legal, accounting, or regulatory obligations under United Kingdom law. Such records may be retained for up to 7 years where legally required.

Users may request deletion of their account and associated personal information by contacting us at Support@360rent.co.uk. We will review and process deletion requests in accordance with applicable legal and regulatory obligations.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

Any updates will be posted within the App and on our website. Continued use of the App following updates constitutes acceptance of the revised policy.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

360Rent
Email: support@360rent.co.uk